Integrate all your digital channels
Enrich your Genesys Contact Center adding social networks, digital messaging and video calls.
PureSocial incorporates all digital channels through a powerful interface specially designed for Genesys Cloud, providing agents with a 100% omnichannel view.It integrates social networks (Twitter, Facebook, Instagram and YouTube – WeChat, Google My Business, Play Store, Apple Store (coming soon) and digital messaging (WhatsApp, Messenger, Insta-gram DM, Telegram, App chat and webchat) to Expand the capabilities of your current Contact Center.
PureSocial enriches all digital communication channels with the most powerful capabilities
Transcription from voice to text
Scalable to Video call
Increases the “First Call Resolution” and efficiency.
Powerful interface that replicates the capabilities of social networks.
Sends effective notifications to your customers.
Reduces the “Average Handle Time” by including the context of the last conversation.