PureSocial incorporates all digital channels through a powerful interface specially designed for Genesys Cloud, providing agents with a 100% omnichannel view.
It integrates social networks (Twitter, Facebook, Instagram and YouTube – WeChat, Google My Business, Play Store, Apple Store (coming soon) and digital messaging (WhatsApp, Messenger, Insta-gram DM, Telegram, App chat and webchat) to Expand the capabilities of your current Contact Center.
Messenger
SMS
YouTube
PlayStore
GMB
Telegram
Messenger
YouTube
SMS
PlayStore
GMB
Telegram
Digital Channels
PureSocial enriches all digital communication channels with the most powerful capabilities
available today.
Artificial Intelligence
Simultaneous translation
Transcription from voice to text
Scalable to Video call
Benefits
Increases the “First Call Resolution” and efficiency.
Powerful interface that replicates the capabilities of social networks.
Sends effective notifications to your customers.
Reduces the “Average Handle Time” by including the context of the last conversation.
Learn more
Install PureSocial and get all the features that a premium application offers.
- Automatic deployment in the Genesys Cloud customer organization.
- Smooth and unified user experience.
- Access to the application based on permissions.
Customers who have trusted
