![](https://puresocial.cx/wp-content/uploads/2023/02/whatis.png)
![](https://puresocial.cx/wp-content/uploads/2023/02/interfaz_puresocialprop-01.png)
PureSocial incorporates all digital channels through a powerful interface specially designed for Genesys Cloud, providing agents with a 100% omnichannel view.
It integrates social networks (Twitter, Facebook, Instagram and YouTube – WeChat, Google My Business, Play Store, Apple Store (coming soon) and digital messaging (WhatsApp, Messenger, Insta-gram DM, Telegram, App chat and webchat) to Expand the capabilities of your current Contact Center.![](https://puresocial.cx/wp-content/uploads/2023/02/insta.png)
![](https://puresocial.cx/wp-content/uploads/2023/02/face.png)
![](https://puresocial.cx/wp-content/uploads/2023/02/messenger.png)
Messenger
![](https://puresocial.cx/wp-content/uploads/2023/02/twitter.png)
![](https://puresocial.cx/wp-content/uploads/2023/02/correo.png)
SMS
![](https://puresocial.cx/wp-content/uploads/2023/02/Youtube_logo.png)
YouTube
![](https://puresocial.cx/wp-content/uploads/2023/02/playstore.png)
PlayStore
![](https://puresocial.cx/wp-content/uploads/2023/02/googlemybusiness.png)
GMB
![](https://puresocial.cx/wp-content/uploads/2023/02/wp.png)
![](https://puresocial.cx/wp-content/uploads/2023/02/telegram.png)
Telegram
![](https://puresocial.cx/wp-content/uploads/2023/02/insta.png)
![](https://puresocial.cx/wp-content/uploads/2023/02/face.png)
![](https://puresocial.cx/wp-content/uploads/2023/02/messenger.png)
Messenger
![](https://puresocial.cx/wp-content/uploads/2023/02/twitter.png)
![](https://puresocial.cx/wp-content/uploads/2023/02/Youtube_logo.png)
YouTube
![](https://puresocial.cx/wp-content/uploads/2023/02/correo.png)
SMS
![](https://puresocial.cx/wp-content/uploads/2023/02/playstore.png)
PlayStore
![](https://puresocial.cx/wp-content/uploads/2023/02/googlemybusiness.png)
GMB
![](https://puresocial.cx/wp-content/uploads/2023/02/wp.png)
![](https://puresocial.cx/wp-content/uploads/2023/02/telegram.png)
Telegram
![](https://puresocial.cx/wp-content/uploads/2023/02/cloud1.png)
![](https://puresocial.cx/wp-content/uploads/2023/02/cloud1.png)
Digital Channels
PureSocial enriches all digital communication channels with the most powerful capabilities
available today.
![](https://puresocial.cx/wp-content/uploads/2023/02/Recurso-4-1.png)
Artificial Intelligence
![](https://puresocial.cx/wp-content/uploads/2023/02/recurso-1-.png)
Simultaneous translation
![](https://puresocial.cx/wp-content/uploads/2023/02/Recurso-2.png)
Transcription from voice to text
![](https://puresocial.cx/wp-content/uploads/2023/02/Recurso-3.png)
Scalable to Video call
![Logo-PureSocial.png Logo-PureSocial.png](https://puresocial.cx/wp-content/uploads/2023/02/Logo-PureSocial.png)
Benefits
![](https://puresocial.cx/wp-content/uploads/2023/02/b1.png)
Increases the “First Call Resolution” and efficiency.
![](https://puresocial.cx/wp-content/uploads/2023/02/b2.png)
Powerful interface that replicates the capabilities of social networks.
![](https://puresocial.cx/wp-content/uploads/2023/02/b4.png)
Sends effective notifications to your customers.
![](https://puresocial.cx/wp-content/uploads/2023/02/b1.png)
Reduces the “Average Handle Time” by including the context of the last conversation.
Install PureSocial and get all the features that a premium application offers.
- Automatic deployment in the Genesys Cloud customer organization.
- Smooth and unified user experience.
- Access to the application based on permissions.
Customers who have trusted
![](https://puresocial.cx/wp-content/uploads/2023/02/Logo-PureSocial-1024x378.png)
![Allergan-Aesthetics.png](https://puresocial.cx/wp-content/uploads/2023/02/Allergan-Aesthetics.png)
![Banco-Davivienda-SA.jpg](https://puresocial.cx/wp-content/uploads/2023/02/Banco-Davivienda-SA.jpg)
![claro.png](https://puresocial.cx/wp-content/uploads/2023/02/claro-2048x742.png)
![Cencosud.png](https://puresocial.cx/wp-content/uploads/2023/02/Cencosud.png)
![Hospital-Sirio-Libanes.png](https://puresocial.cx/wp-content/uploads/2023/02/Hospital-Sirio-Libanes.png)
![iberdrola-logo.jpg](https://puresocial.cx/wp-content/uploads/2023/02/iberdrola-logo.jpg)
![Saudi-Airlines-Corporation.png](https://puresocial.cx/wp-content/uploads/2023/02/Saudi-Airlines-Corporation.png)
![saint-globain.png](https://puresocial.cx/wp-content/uploads/2023/02/saint-globain.png)
![Scotiabank.png](https://puresocial.cx/wp-content/uploads/2023/02/Scotiabank-2048x507.png)
![telefonia.png](https://puresocial.cx/wp-content/uploads/2023/02/telefonia.png)
![Teleperformance.png](https://puresocial.cx/wp-content/uploads/2023/02/Teleperformance.png)
![uniminuto.png](https://puresocial.cx/wp-content/uploads/2023/02/uniminuto.png)
![vodafone.png](https://puresocial.cx/wp-content/uploads/2023/02/vodafone.png)
![virgin.png](https://puresocial.cx/wp-content/uploads/2023/02/virgin.png)